Shipping Policy

To ensure our global customers enjoy safe, reliable, and professional delivery services when shopping at Espaicenter, we have developed a detailed shipping policy. Please read it carefully before placing your order to understand the shipping process, logistics methods, carriers, and delivery details for each region.

⏱ Order Processing Time

  • All orders are processed within 1–3 business days after payment (excluding weekends and public holidays).
  • Slight delays may occur during holidays or promotional events.
  • The processing flow includes: Payment Confirmation → Goods Picking → Quality Inspection → Packaging → Delivery to Carrier.
  • After processing, customers will receive a shipping notification and tracking number.

🌍 Delivery Areas and Carriers

North America (United States, Canada, Mexico)

  • Standard Shipping Carriers: USPS, UPS, FedEx
  • Delivery Instructions: Orders are processed using international standard logistics. Upon arrival in the destination country, the local carrier will handle the last-mile delivery.
  • Logistics Tracking: International tracking numbers are provided and can be tracked through the carrier's website.
  • Important Notes: Customs clearance may involve local customs inspections; customers are required to provide necessary information.

Europe (UK, Germany, France, Italy, Spain, and other EU countries)

  • Standard Carriers: DHL Express, UPS, GLS
  • Delivery Instructions: European orders are shipped from international logistics companies to customs clearance centers in each country, and then finally delivered by local logistics companies.
  • Logistics Tracking: Provides complete international and domestic logistics tracking information.
  • Import Duties or value-added tax (VAT) may be involved; customers are required to pay the relevant fees according to local regulations.

Asia (Japan, South Korea, Singapore, Malaysia, Vietnam, and other major Asian markets)

  • Standard Carriers: EMS, DHL Express, SF Express
  • Delivery Instructions: Orders are shipped from our Chinese warehouse, handled by the carrier for international transportation and customs clearance, and delivered to local logistics companies for last-mile delivery.
  • Logistics Tracking: Provides a tracking number from warehouse departure to receipt.
  • Important Notes: Some areas may be affected by local holidays or customs clearance policies; it is recommended to monitor the logistics status.

Oceania (Australia, New Zealand)

  • Standard Carriers: Australia Post, DHL Express, FedEx
  • Delivery Instructions: Orders are transported by international logistics companies to the local customs clearance center, where they are then delivered by local postal or courier services.
  • Logistics Tracking: International and domestic logistics tracking information is provided, allowing for full tracking.
  • Notes: Additional delivery time may be required for some remote areas; customers can contact customer service for confirmation.

💰 Delivery Fees

  • Shipping fees are automatically calculated based on order weight, volume, and destination and are displayed on the checkout page.
  • Shipping fees are generally non-refundable once paid, unless the order is canceled due to Espacenter reasons or returned due to logistics issues.

🔍 Order Tracking

  • A tracking number is provided for each order after it has shipped.
  • Customers can track the logistics status in real time through their Espacenter account or the carrier's website.
  • If your order hasn't been updated for an extended period, please get in touch with customer service promptly via email at espaicenterofficial@hotmail.com or by phone at +86 182 3012 7341.

🛃 Customs, Taxes, and Clearance Information

  • International shipping may involve import duties, customs fees, or Value Added Tax (VAT) in the destination country.
  • Customers are responsible for all applicable taxes and fees as required by local laws and regulations. Espacenter cannot pre-collect or control these costs.
  • Espacenter will assist with delivery delays caused by customs or tax issues, but will not incur additional costs.

⚠️ Delivery Issues and Handling

Please get in touch with Espacenter customer service immediately in the following situations:

  • Incorrect address or incomplete information leading to a returned shipment
  • Lost shipment or damaged goods during transit
  • Delayed or undeliverable

Solutions:

  • After verifying the order and logistics information, we can provide reshipment or a refund (depending on the specific circumstances).
  • We encourage customers to take photos of their packages upon receipt for after-sales processing.

📦 Multiple Orders and Split Shipments

  • Orders containing multiple items may be shipped in split shipments due to varying inventory or warehouse locations.
  • Each shipment will have its own tracking number.
  • Split shipments will not incur additional costs.

💡 Important Notes

  • Please ensure your delivery address is complete, detailed, and easily accessible for signature.
  • Upon receiving your package, please check the packaging and the integrity of the goods. If any damage is found, please take photos and contact after-sales service immediately.
  • Holidays and unforeseen circumstances may affect delivery times. Please monitor logistics updates patiently.
  • For any questions, please get in touch with customer service via email at espaicenterofficial@hotmail.com or by phone at +86 182 3012 7341. We will respond within one to two business days.